Privacy Policy

1. Information We Collect

We may collect the following personal information when you inquire about or place a commission:

  • Full name

  • Email address

  • Phone number

  • Mailing address (for delivery or shipping)

  • Payment details (e.g., transaction confirmations, not stored card numbers)

  • Customization details or references for commissioned work

  • Communication records (emails, messages, notes)

2. How We Use Your Information

Your information is used solely for the following purposes:

  • To communicate about your commission

  • To create, invoice, and deliver the commissioned artwork

  • To process payments and deposits

  • To maintain internal records for order history and taxes

  • To respond to inquiries or resolve disputes

We do not sell, rent, or share your personal information with third parties for marketing purposes.

3. Data Retention

We retain your information only as long as necessary to fulfill the commission and comply with legal and financial obligations (e.g., tax reporting). After that period, your personal data will be securely deleted or anonymized.

4. Confidentiality

All client information, artwork references, and discussions about your commission are kept confidential. Photos of the commissioned work may be used in our portfolio or social media unless you request otherwise in writing.

5. Security

We take reasonable precautions to protect your personal information. Digital records are stored on secure devices, and physical documents (if any) are kept in a safe location.

6. Your Rights

You may request to:

  • View the information we hold about you

  • Correct inaccurate personal data

  • Request deletion of your data (unless legally required to retain it)

Please email to make any such request.

7. Third-Party Services

If using third-party payment platforms (e.g., PayPal, Square), your payment information is subject to their privacy policies. We do not store your full payment details.

8. Policy Updates

This Privacy Policy may be updated from time to time. We encourage you to review it periodically. The latest version will always be available upon request or on our website (if applicable).

9. Contact

If you have any questions or concerns about this Privacy Policy, please contact:

Caesura Ceramics LLC
Email: Abby.charney@caesuraceramics.com